SHIPPING & RETURNS
SHIPPING POLICY
All standard orders are processed and shipped within 3 to 7 business days after the order has been placed. You will receive an order confirmation via email immediately after purchase, followed by a shipping confirmation email with tracking details once your order has been fulfilled. We ship through reputable carriers including USPS, UPS, and FedEx. Carrier selection is based on availability and delivery location to ensure the most efficient delivery.
Additional Information:
For pre-order items, please allow up to 14 business days for processing before shipment. All other policies remain the same.
Business days are Monday through Friday, excluding holidays.
Please ensure your contact information as well as your shipping address is correct BEFORE checking out. Once the order is with the carrier, we are no longer responsible for any delays, lost or stolen packages.
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RETURNS & EXCHANGE POLICY
Due to the nature of our products and for sanitary and safety reasons, all sales are final. We do not accept returns or exchanges on any hair products. Returns or exchanges will only be accepted if there is an error on our part (for example, if you receive the wrong item). In such cases, we will make accommodations to resolve the issue for that specific order only. If you believe you've received an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product received. We will review your request and provide further instructions if the return or exchange is approved.
Please double-check your order details before completing your purchase.
We strongly encourage all customers to review their order carefully — including product type, length, texture, and shipping information — as our return and exchange policy is strictly enforced.
We are committed to quality and customer satisfaction, and we thank you for understanding and respecting our hygiene standards.
For any questions or concerns, please feel free to reach out!
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